New Policy on Custom Jewellery Orders

Up until now, I have tried not to request deposits for all custom orders. Unfortunately, I now have to change this policy and request a non-refundable deposit, or full payment up front, on all custom made healing jewellery.

Price quotes on custom orders remain valid for 7 days from the quote being given.  A non-refundable deposit, or full payment, will be required within this time.  After 7 days, I may have used up the supplies needed for your order and will have to obtain new stock.  If the prices have risen, this will mean that a new quote will have to be issued.  Once a custom order has been created to the customers' satisfaction, the remainder of the deposit must be made within 7 days or the custom item may be added to the website for sale to the public.

It takes time, effort and expense when designing special healing pieces and when someone changes their mind I am left with something that was created for that person which often cannot be sold to anyone else. Even if I take it apart to create something new, there are many pieces that cannot be reused. Not to mention the time and energy that has already been spent and which could have been given to someone else.

I thank you, very much, for your understanding.

Love and blessings,
Caryl ♥